Fresh Up Terms of Service
Last updated: 11 September 2026
1. About Fresh Up
Fresh Up is operated by Fresh Up AS, organisation number 933 816 605, Breimyra 60, 5134 Flaktveit, Norway.
Fresh Up is a distribution platform. You choose the service you want, and the system automatically sends the request to qualified providers nearby. The first to accept gets the job. You do not choose a provider yourself.
Fresh Up does not perform the services. Providers are independent contractors who enter into an agreement directly with you. Fresh Up arranges the connection, handles payment and sets the framework for how matching works.
By using Fresh Up you accept these terms. If you do not accept them, you may not use the service.
2. Your account
You must be 18 or over and have the legal capacity to enter into this agreement.
You register with your phone number, optionally together with Google or Apple sign-in. You are responsible for the information you provide, for keeping it current, and for ensuring nobody else uses your account.
You can delete your account at any time under My Profile in the app.
Part A — Terms for customers
3. How a request works
You choose a service, whether it should be performed at your location or at the provider's, and any add-ons. When you confirm, we reserve the amount on your card and send the request to qualified providers nearby.
If no provider accepts within the search window, the request is cancelled and the reservation released. You are not charged.
4. Price and payment
The price you see before confirming is the highest amount you can be charged. The final amount may be lower, never higher.
Prices are based on the market rate for that service in your area and adjust according to how busy the market is at that moment. The price is locked when you start a request and does not change while you complete it.
For home visits, a delivery fee of 150 kr plus 10 kr per kilometre applies. Since we do not know how far away the provider is until someone accepts, we reserve 250 kr, corresponding to the maximum distance of 10 kilometres. Once a provider accepts, you are charged for the actual distance and the remainder is released.
The delivery fee goes entirely to the provider as compensation for travel.
Fresh Up's commission is included in the price you see. The provider only ever sees the net amount they receive.
Payment is made by card through our payment partner Stripe. Fresh Up AS does not store your card number. The amount is reserved when you confirm and captured once a provider accepts.
5. Cancellation
You may cancel free of charge until a provider has accepted.
After a provider has accepted, cancellation may result in a full or partial charge, depending on how far the job has progressed. The applicable rules are shown in the app when you cancel.
If the provider cancels after accepting, the reservation is released immediately and you may send a new request.
6. Right of withdrawal
Under the Norwegian Right of Withdrawal Act you normally have a 14-day right of withdrawal for agreements concluded online. When requesting a service to be performed immediately, you consent to performance beginning before the withdrawal period expires, and you acknowledge that the right of withdrawal lapses once the service has been fully delivered.
For cancellation before the service is performed, section 5 applies.
7. If something goes wrong
The service is performed by the provider, and the provider is responsible for its performance. Fresh Up is nonetheless your point of contact: if you are not satisfied, contact us at support@freshup.app and we will help find a resolution.
If a service or add-on was not performed, we will refund the amount in question.
You can report a provider directly in the app if something was unacceptable.
8. Ratings
You submit a rating after each completed job. Providers are rated per service, not as a person — a provider may have different ratings across different services. Ratings determine which providers receive requests first, and are therefore essential to how the system works.
Ratings must be factual. We may remove ratings that are clearly unreasonable, constitute personal attacks, or are unlawful.
Part B — Terms for providers
9. Your status
You are an independent contractor. You are not employed by Fresh Up AS. You are responsible for your own tax, duties, insurance and any licences or approvals required for the services you offer.
You decide when you are available, which services you offer, and whether to accept a request.
10. Approval
Before you can receive jobs you must:
- verify your phone number
- complete payout setup through Stripe, which includes identity verification
- be approved by Fresh Up
We may refuse or withdraw approval, including for repeated complaints, failure to show up, or breach of these terms.
11. Pricing and settlement
At signup you state what you normally charge for each service. We calculate an area price from the average across all providers in your area, with outliers excluded. This is not your personal price, but the basis for the market rate in the area.
Fresh Up takes a 20% commission on the service price and add-ons. We take no commission on the delivery fee, which goes entirely to you.
The amount you see in a request is what you actually receive. The commission is added to the customer price in advance, not deducted from yours.
Settlement is transferred to your connected Stripe account when the job is completed. Payout to your bank account happens automatically every Monday, or on demand for a fee.
12. Your obligations
You must:
- only activate services you are genuinely competent to deliver
- state your competence level honestly per service
- arrive at the agreed time and place
- perform the service properly and with the necessary equipment
- treat customers with respect, and not discriminate on the basis of gender, ethnicity, religion, disability, sexual orientation or other protected characteristics
- comply with applicable law and industry requirements
You must not request or accept payment outside the platform for jobs arranged through Fresh Up.
Part C — General provisions
13. Liability
Fresh Up arranges contact between customer and provider and is not a party to the service agreement between you.
Fresh Up is not responsible for the quality of work performed, for damage or loss arising during performance, or for a provider failing to show up.
Fresh Up is responsible for the platform and payment handling functioning as described. Our liability is limited to the amount of the request in question, unless mandatory law provides otherwise.
We do not guarantee uninterrupted availability of the service, or that a provider will always be available for a requested service.
Nothing in these terms limits your rights as a consumer under Norwegian law.
14. Content and conduct
You must not use Fresh Up for anything unlawful, harass other users, or submit false information.
The chat function is for communication about the job in question. We may review messages where inappropriate content is reported.
We may suspend or close accounts that breach these terms.
15. Intellectual property
All content in the service, including design, code, trademarks and logo, belongs to Fresh Up AS or our licensors. You are granted a limited, non-exclusive right to use the service in accordance with these terms.
16. Privacy
How we process personal data is set out in the privacy policy at freshup.app/privacy, which forms an integral part of this agreement.
17. Changes
We may change these terms. Material changes will be notified in the app or by email at least 14 days before they take effect. Continued use after that constitutes acceptance.
18. Disputes
These terms are governed by Norwegian law.
As a consumer you may complain to the Norwegian Consumer Authority or bring the matter before the Consumer Disputes Commission. You may also use the EU online dispute resolution platform.
Please contact us first at support@freshup.app so we can try to resolve the matter directly.
19. Contact
Fresh Up AS
Breimyra 60, 5134 Flaktveit, Norway
support@freshup.app
Organisation number 933 816 605